Cancelation Policy.

 

Organizations are subject to the following terms and cancellation policies, as they apply to each Job Request.

Organizations and Professionals may cancel a Job Request through Ambimi at any time. However, canceling a Job Request will affect the Reliability Rating in the following ways:

  • Professional Reliability Rating

    • If a Professional cancels a Job Request less than 24 hours before the Job is scheduled to start, it will result in a Reliability Rate of 1.

    • If a Professional cancels a Job Request more than 24 hours before a Job is scheduled to start, it will result in a Reliability Rate of 3.

  • Organizational Reliability Rating

    • If an Organization cancels a Job Request less than 24 hours, but more than 12 hours before a Job is scheduled to start, it will result in a Reliability Rate of 2.

    • If an Organization cancels a Job Request less than 12 hours before a Job is scheduled to start, it will result in a Reliability Rate of 1.

    • If an Organization cancels a Job Request more than 24 hours before a Job is scheduled to start, it will result in a Reliability Rate of 3.

The following additional terms apply when canceling any Job:

  • In the event that a Professional starts a Job and works less than two (2) hours, the Organization is responsible for paying the Professional for a minimum of two (2) working hours.

  • In the event that a Professional arrives to a Gig or Contract Job without required equipment (as noted in the applicable Job Request), or is not physically able to complete a Job, then the Organization is not obligated to pay for the minimum two (2) hours. In such circumstances:

    • Ambimi will release the hold on the hours the Professional did not work.

    • Ambimi will still charge the booking fee, as the Professional did arrive to the work location.

  • In special circumstances where a Professional is unfit to work, Ambimi may at its discretion choose not to charge the booking fee.

  • If a Professional cancels a Job before it starts, the hold that Ambimi placed on the Organization’s credit card will be released and the booking fee will not be charged.