Cancelation Policy.
Organizations are subject to the following terms and cancellation policies, as they apply to each Job Request.
Organizations and Professionals may cancel a Job Request through Ambimi at any time. However, canceling a Job Request will affect the Reliability Rating in the following ways:
Professional Reliability Rating
If a Professional cancels a Job Request less than 24 hours before the Job is scheduled to start, it will result in a Reliability Rate of 1.
If a Professional cancels a Job Request more than 24 hours before a Job is scheduled to start, it will result in a Reliability Rate of 3.
Organizational Reliability Rating
If an Organization cancels a Job Request less than 24 hours, but more than 12 hours before a Job is scheduled to start, it will result in a Reliability Rate of 2.
If an Organization cancels a Job Request less than 12 hours before a Job is scheduled to start, it will result in a Reliability Rate of 1.
If an Organization cancels a Job Request more than 24 hours before a Job is scheduled to start, it will result in a Reliability Rate of 3.
The following additional terms apply when canceling any Job:
In the event that a Professional starts a Job and works less than two (2) hours, the Organization is responsible for paying the Professional for a minimum of two (2) working hours.
In the event that a Professional arrives to a Gig or Contract Job without required equipment (as noted in the applicable Job Request), or is not physically able to complete a Job, then the Organization is not obligated to pay for the minimum two (2) hours. In such circumstances:
Ambimi will release the hold on the hours the Professional did not work.
Ambimi will still charge the booking fee, as the Professional did arrive to the work location.
In special circumstances where a Professional is unfit to work, Ambimi may at its discretion choose not to charge the booking fee.
If a Professional cancels a Job before it starts, the hold that Ambimi placed on the Organization’s credit card will be released and the booking fee will not be charged.